Privacy Policy
Privacy Policy
Marci Renaud, Registered Massage Therapist (RMT)
Ontario, Canada
Commitment to Privacy
Marci Renaud, RMT is committed to protecting your personal health information (PHI). All information is handled in accordance with the Personal Health Information Protection Act (PHIPA, 2004) and standards set by the College of Massage Therapists of Ontario (CMTO).
Your information is collected, used, and disclosed only as necessary to provide safe and effective massage therapy care.
Information We Collect
We may collect:
- Contact information (name, address, phone, email)
- Date of birth
- Health history, injuries, and medical conditions
- Treatment notes and assessment findings
- Insurance and billing details (if applicable)
- Emergency contact information
Information is collected directly from you unless otherwise authorized.
Why We Collect Information
Your information is used to:
- Provide massage therapy assessment and treatment
- Develop and maintain treatment plans
- Ensure safe and appropriate care
- Communicate with other health professionals (with consent)
- Process insurance claims or payments (if applicable)
- Meet legal and regulatory requirements
Consent
- Your consent is required to collect, use, and share your information, except where required by law
- Consent may be expressed or implied depending on the situation
- You may withdraw consent at any time (subject to legal/clinical limits)
- Treatment consent is separate from consent to use personal information
Protection of Your Information
We take reasonable safeguards to protect your privacy, including:
- Storage for paper records
- Password-protected electronic systems
- Limited access to client files
- Secure disposal of records
- Private communication and treatment environments
Access to Your Records
You have the right to:
- Request access to your personal health records
- Request corrections where appropriate
- Ask questions about how your information is used
Requests will be handled within a reasonable timeframe.
Record Retention
Client records are kept for at least 10 years after the last treatment (longer for minors, as required by law) and then securely destroyed.
Questions or Concerns
If you have questions or concerns about your privacy, please contact:
Marci Renaud, RMT
519-890-4673
If concerns are not resolved, you may contact the Information and Privacy Commissioner of Ontario (IPC).
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